Location

The Hawkhills

Easingwold, York

Get directions

Price from

£835

per person

exc. VAT

course length

2 Days

09:00 - 17:00

dates

Feb
12
Jun
10
Oct
7

Course Information

Overview

When an emergency happens, it’s too late to start learning what to do. So, if you have been nominated to perform an emergency response role, it’s best to get trained straight away before the worse happens.  

This course introduces you to the part you have to play as a well-prepared member of an emergency control centre, highlighting how the function of this role also assists other staff to perform their duties effectively. 

Over the two-day course you will learn how to answer questions such as: 'Do you have designated liaison staff and how have you trained them?' 

The course also reflects on current best practice, looks at lessons that can be learned from key events and incorporates the latest Joint Emergency Services Interoperability Principles (JESIP) doctrine.

Who is This Course For?

This course has been designed to benefit staff who have a role in an emergency control centre and those staff who are responsible for supporting, operating and managing emergencies.   

The course assists delegates from public and private sectors to understand how to manage an emergency either as a single organisation or alongside multi-agency partners. 

Aim & Objectives

Aim:

To introduce delegates to the key skills required to manage an emergency control centre.

Objectives:

By the end of the course, you will be able to:

  • Explain the key elements of managing a control centre, set within the context of the UK Concept of Operations
  • Describe how to develop and maintain shared situational awareness, using recommended interoperability guidance
  • Demonstrate good practice in information management, including how to develop effective decision and information logs
  • Outline the value of recording and identifying lessons from emergency control centre operations
  • Participate in a short exercise to confirm key learning points from the course

Benefits for Delegates

  • Be able to explain the key elements of managing a control centre, set within the context of the UK Concept of Operations multi-agency command structure

  • You’ll proficiently describe how to develop and maintain shared situational awareness, using recommended interoperability guidance

  • Know how to demonstrate good practice in information management, including how to develop effective decision and information logs

Benefits for Organisations

  • Your staff will record and identify lessons from emergency control centre operations

  • Know that your emergency control operations are operated with up-to-date knowledge and within legislation

  • Show your commitment to continued staff development with a well respected organisation

Select Your Course Type

At Your Venue From £2,750

  • Venue of your choice

  • 1 or 2 day options

  • From £2,750 exc. VAT

  • Minimum of 8 delegates

Bespoke Enquire for price

Designed and developed to meet your specific needs

  • Venue of your choice

  • Negotiable

  • Enquire for price

  • Max 200 delegates

Before booking on a course, please read our Terms & Conditions.

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