The Hawkhills

Easingwold, York

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Price from


per person

exc. VAT

course length

2 Days

9:00 - 17:00



Fully Booked

If fully booked - call us on 01347 821406

Course Information

Crowd Psychology for Crowd Safety Management


Gain a deeper understanding of crowd psychology on this course, as we explain how crowd safety management can impact on crowd experiences and enhance resilience.

Designed for anyone who works within industries dealing with large crowds, from stadia and public event professionals, through to the emergency services, this course examines mass behaviour and psychology in order to enhance positive crowd experiences, alongside maintaining safety, security and effective risk management.

This comprehensive learning experience presents the latest scientific information and logic in crowd psychology, providing event safety professionals with essential core concepts and principles that can easily be transferred to a variety of other areas within the industry.

The course also looks at practical recommendations and guidelines on how to use group psychology to manage safety and enhance resilience within small, medium and large crowd events.

Who is This Course For?

This course is aimed at those working with crowds, including: Crowd Safety Managers, Event Organisers, Stadium Managers and Health & Safety Officers. It would also be extremely useful for any individual or company, planning or responding to emergency situations, for example the emergency services, local authorities and many more. 

Aim & Objectives

  • Understand basic principles of group psychology (norms and identities)
  • Distinguish between physical and psychological crowds
  • Discuss different psychological responses to situations of crowd density and explain why people often enjoy being in dense crowds
  • Evaluate evidence for and against ‘mass panic’ as an explanation for mass emergency behaviour and be able to apply that evidence practically
  • Identify the psychology underlying collective resilience in crowds, and explain how crowd safety management practices can inhibit or facilitate it
  • Determine the extent to which conflict in crowds arises from the way they are managed 
  • Demonstrate knowledge of the use of communication to create a positive relationship with a crowd and achieve your safety goals

Benefits for Delegates

  • Improve your relationship and the interactions you have with your crowds
  • Develop a deeper understanding of your crowds and group behaviour
  • Gain the ability to work to a clear set of guidelines, enhancing safety and minimising risk

Benefits for Organisations

  • Gain a team with comprehensive, up to date knowledge of crowd psychology and behaviour
  • Enhance your team's working knowledge of crowd safety management techniques, principles and group psychology concepts
  • Help your organisation communicate more effectively with members of the public, alongside understanding and increasing resilience within your events

Select Your Course Type

At Your Venue From £1,095

  • Venue of Your Choice

  • 2 Days

  • From £1,095 exc. VAT

  • 20+ delegates

Bespoke Enquire for price

Training on this topic, designed and developed to meet your specific needs

  • Venue of your choice

  • Negotiable

  • Enquire for price

  • Max 200 delegates



Crowd & Event Safety and Security

Crowd & Event Safety and Security

Crowd & Event Safety and Security