So how do you begin to get that first appreciation of what is going on, your “handle” on the crisis?
One way we suggest is by using this mental tool. Scale, Duration and Impact can be paraphrased as how big is this? How long is it likely to last and what harm might to do to whom and where?
We have used this in our courses for quite a while now. It also supplies you with the first part of another mind tool for bringing about some control; SDA is Situation, Direction and Action.