Warning and Informing the Public – Building Community Resilience

Communications?…Could do better!

If this statement sounds familiar, then this course is a must for you! Drawing on the combined experience of both emergency planning and communications professionals, this course has been designed specifically for all those with a responsibility for ‘warning & informing’ the public, raising awareness of and preparedness for emergencies in order to build community resilience.

Through a series of practical and interactive sessions, participants will benefit from the latest guidance, thinking and good practice to provide the tools you need to design and implement effective arrangements for communicating with the public before, during and after an emergency.

Warning and Informing the Public – Building Community Resilience forms part of the EPC’s Emergency Management series of courses and complements our companion course, Media and Communications Strategies for Effective Emergency Response.

Course Details
Additional Information

Who should attend?

This course is aimed predominantly at those with responsibility for warning & informing the public to raise awareness of, and preparedness for, emergencies. As such, the core target audience is emergency planning, business continuity and media & communications professionals from Category 1 and 2 Responders, as defined by the Civil Contingencies Act (2004). However, the course may also be of interest to other individuals and organisations with responsibilities for communicating with the public in a crisis, as required under other related legislation and standards e.g. ISO22301.


By the end of this event you will be able to:

  • Explain the core requirements and concepts in relevant legislation, standards and non-statutory guidance;
  • Describe the needs, challenges and considerations in communicating with public and how to address these;
  • Explore good practice examples from the UK and internationally, define ‘what good looks like’ and identify the most cost-effective way to achieve this;
  • Outline the key components to be defined in a media and communications strategy;
  • Design and implement a programme of work to raise awareness of, and preparedness for, emergencies; and
  • Develop plans, procedures and capabilities to be used to warn & inform in the event of an emergency.

Bringing this training to you:

We believe this training course works best when delivered at your location, on a date and at a time to suit you. This enriches the learning and makes it more directly applicable to your organisation's needs and the particular challenges you face. Therefore, it is only available for delivery as a bespoke package. It will be affordable and good value, so please contact us for more information.


No previous knowledge of the subject is required. However, participants should have a basic understanding of their individual, organisational and multi-agency roles in communicating with the public, both as part of normal business and in planning for and managing emergencies.

Participants should research how their organisation and their multi-agency partners warn & inform the public in their LRF area. Participants should bring copies of relevant local documents with them to assist their learning and to encourage sharing of good practice.