Emergency Control Centre Operations

Course Details

If you are learning how to manage an emergency during an emergency it’s probably too late.  Therefore, this course is a must for anyone nominated in your organisation that will have a role in emergency response with the focus being emergency control centre staff. 

It will also assist staff who are responsible for managing Emergency situations outside of the Control Room environment.

Do you have designated liaison staff?  How did you train them? That is probably the first question in any inquiry therefore this course will also benefit staff that are required to undertake liaison officer duties on behalf of your organisation in an emergency.

This two day course reflects current ‘best practice’ lessons from key events and it incorporates the latest JESIP doctrine.

Who should attend?

Staff who have a role in an Emergency Control Centre and those staff who are responsible for supporting, operating and managing emergencies.  This is a course that will allow delegates from the Public and Private sector to understand how to manage an emergency either as a single organisation or alongside multi-agency partners.


To introduce delegates to the key skills required to manage an Emergency Control Centre.


By the end of the event you will be able to:

  • Explain the key elements of managing a Control Centre, set within the context of the UK Concept of Operations multi-agency command structure
  • Describe how to develop and maintain shared situational awareness, using recommended interoperability guidance
  • Demonstrate good practice in information management, including how to develop effective decision and information logs
  • Outline the value of recording and identifying lessons from Emergency Control Centre operations
  • Participate in a short exercise to confirm key learning points from the course

Additional Information:

Pre-attendance requirements:

Have an understanding of The Joint Emergency Services Interoperability Principles

Ref No. Start Date / Time End Date / Time Venue Cost (Ex VAT) Availability
2019/39/PC1 25/09/2019 09:00 26/09/2019 17:00 The Hawkhills £835.00 6 Book Online