Emergency Control & Coordination Centre Operations

Overview

When an emergency happens, it’s too late to start learning what to do. So, if you have been nominated to perform an emergency response role, it’s best to get trained straight away before the worse happens.  

This course introduces you to the part you have to play as a well-prepared member of an emergency control and coordination centre, highlighting how the function of this role also assists other staff to perform their duties effectively. 

Over the two-day course you will learn how to answer questions such as: 'Do you have designated liaison staff and how have you trained them?' 

The course also reflects on current best practice, looks at lessons that can be learned from key events and incorporates the latest Joint Emergency Services Interoperability Principles (JESIP) doctrine.

Aim

To prepare delegates for operating within an Emergency Control and/or Coordination Centre.

Objectives

• Explain the role of single and multi-agency response centres within the context of integrated emergency management and joint working
• Outline good practice in managing information including the development of shared situational awareness
• Describe the key considerations in effective decision making and the recording process
• Examine the relationship between business continuity and the operation of control and coordination centres
• Describe the importance of staff welfare and the handover/takeover process