About this course


When an emergency happens, it’s too late to start learning what to do. So, if you have been nominated to perform an emergency response role, it’s best to get trained straight away before the worse happens.  

This course introduces you to the part you have to play as a well-prepared member of an emergency control and coordination centre, highlighting how the function of this role also assists other staff to perform their duties effectively. 

Over the two-day course you will learn how to answer questions such as: 'Do you have designated liaison staff and how have you trained them?' 

The course also reflects on current best practice, looks at lessons that can be learned from key events and incorporates the latest Joint Emergency Services Interoperability Principles (JESIP) doctrine.


To prepare delegates for operating within an Emergency Control and/or Coordination Centre.


  • Explain the role of single and multi-agency response centres within the context of integrated emergency management and joint working
  • Outline good practice in managing information including the development of shared situational awareness
  • Describe the key considerations in effective decision making and the recording process
  • Examine the relationship between business continuity and the operation of control and coordination centres
  • Describe the importance of staff welfare and the handover/takeover process

Who is This Course For?

This course has been designed to benefit staff who have a role in an emergency control centre and those staff who are responsible for supporting, operating and managing emergencies.   

The course assists delegates from public and private sectors to understand how to manage an emergency either as a single organisation or alongside multi-agency partners. 

What's Included

  • 1 night's accommodation
  • Breakfast
  • Lunch
  • Dinner
  • Refreshments
  • Online training materials

Course Details & Booking

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