Price from


per person

exc. VAT

course length

Half Day

09:30 - 12:30



Course Information


The COVID-19 pandemic has highlighted the importance of real-time learning in a crisis by single responder organisations and multi-agency partnerships.  But how good are we at learning in the moment? More importantly, how do you convert lessons identified into lessons learned?

This session will examine current guidance and identify organisational barriers - and solutions to them- in developing and embedding organisational learning in both the response and recovery phases of incidents. Participants will gain additional insights through case studies and by sharing participant experience. This session will challenge the perception that organisational learning comes at the end of a crisis incident when in fact learning is an integral part of our crisis response.

Organisational Learning in a Crisis (Online)

Aim & Objectives


To establish good practice in capturing lessons and explore obstacles and success factors in moving from lessons identified to lessons learned in crisis incidents, including the COVID-19 pandemic.


By the end of this course, you will be able to:

  • Recognise established good practice guidance and doctrine relating to organisational learning in crisis scenarios
  • At multi-agency level, identify through case studies how learning can be fast, adaptive, auditable and embedded in a crisis scenario
  • Build a shared understanding of challenges, jointly identify solutions and promote good practice in the response and recovery phases of crisis incidents including the COVID-19 pandemic
  • Identify gaps and build on existing guidance, training and supporting resources relating to organisational learning

Benefits for Delegates

On successful completion of the course, you will be ready to:

  • Create mechanisms within your organisation or partnership for lesson capture in a crisis scenario
  • Develop a process in moving from lessons identified to lessons learned in a crisis scenario
  • Create opportunities for the capture of informal learning in a crisis scenario

Benefits for Organisations

On return to the workplace successful delegates will be ready to:

  • Embed ‘real time’ organisational learning as part of your response to and recovery from crises
  • Provide assurance for strategic emergency managers
  • Establish mechanisms for single and double loop learning within your organisation when responding to and recovering from crises   
  • Develop your organisations capability to better manage unexpected events that by definition cannot be planned for

Select Your Course Type

Only Available on CLS From £150 per person

  • Connected Learning Suite

  • Half Day

  • From £150 per person exc. VAT

  • 16 - 60 delegates

Bespoke Enquire for price

Training on this topic, designed and developed to meet your specific needs

  • Venue of your choice

  • Negotiable

  • Enquire for price

  • Max 200 delegates

How to Access the Course

This course will be held online via our state-of-the-art Connected Learning Suite (CLS).

How to Access the Course

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Business Continuity

Planning & Preparedness

Business Continuity