The COVID-19 pandemic has highlighted the importance of real-time learning in a crisis by single responder organisations and multi-agency partnerships. But how good are we at learning in the moment? More importantly, how do you convert lessons identified into lessons learned?
This session will examine current guidance and identify organisational barriers - and solutions to them- in developing and embedding organisational learning in both the response and recovery phases of incidents. Participants will gain additional insights through case studies and by sharing participant experience. This session will challenge the perception that organisational learning comes at the end of a crisis incident when in fact learning is an integral part of our crisis response.
Aim & Objectives
To establish good practice in capturing lessons and explore obstacles and success factors in moving from lessons identified to lessons learned in crisis incidents, including the COVID-19 pandemic.
By the end of this course, you will be able to:
- Recognise established good practice guidance and doctrine relating to organisational learning in crisis scenarios
- At multi-agency level, identify through case studies how learning can be fast, adaptive, auditable and embedded in a crisis scenario
- Build a shared understanding of challenges, jointly identify solutions and promote good practice in the response and recovery phases of crisis incidents including the COVID-19 pandemic
- Identify gaps and build on existing guidance, training and supporting resources relating to organisational learning
Benefits for Delegates
On successful completion of the course, you will be ready to:
- Create mechanisms within your organisation or partnership for lesson capture in a crisis scenario
- Develop a process in moving from lessons identified to lessons learned in a crisis scenario
- Create opportunities for the capture of informal learning in a crisis scenario
Benefits for Organisations
On return to the workplace successful delegates will be ready to:
- Embed ‘real time’ organisational learning as part of your response to and recovery from crises
- Provide assurance for strategic emergency managers
- Establish mechanisms for single and double loop learning within your organisation when responding to and recovering from crises
- Develop your organisations capability to better manage unexpected events that by definition cannot be planned for
Select Your Course Type
Only Available on CLS From £150 per person
Connected Learning Suite
From £150 per person exc. VAT
16 - 60 delegates
Connected Learning Suite £150 per person
£150 exc. VAT
16 - 60 delegates
Select Your Course Date
Bespoke Enquire for price
Training on this topic, designed and developed to meet your specific needs
Venue of your choice
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Max 200 delegates
How to Access the Course
This course will be held online via our state-of-the-art Connected Learning Suite (CLS).
Get in Touch
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