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What are the EPC office opening times?

The EPC office opening hours are between 8.30am and 5pm Monday to Friday. If you have a query regarding our products and services please contact us between these hours to ensure we can help you with your enquiry. If you need to contact EPC out of office hours, please call our switchboard on: 01347 821406.

At what time are meals served at the College?

All meals are served in the Hawkhills restaurant. Delegates and guests are welcome to dine in the restaurant between the following hours:

  • Breakfast: 7:15am - 8:30am (Mon-Fri)
  • Lunch: 12 noon - 1:30pm (Mon-Thur), 12 noon - 1:00pm (Fri)
  • Dinner: 7:00pm - 8:30pm (Mon-Fri)

 

Can I stay at the College the night before and/or after my course?

To ensure you feel relaxed, refreshed and ready to start your day, why not book dinner, bed and breakfast at the College the night before your course.

Similarly, if you have a long distance to travel and would prefer to start your homeward journey the following morning after a peaceful night's rest, we offer bed and breakfast following your course. Both of these options are subject to availability.

2016 Prices:

  • Overnight accommodation = £50 + vat
  • Dinner = £17.50 + vat
  • Breakfast = £7.50 + vat

(Therefore, dinner, bed and breakfast (full board) costs £75.00 + vat. Bed and breakfast charge is £57.50 = vat).

To select additional overnight accommodation and meals, please choose the available options at the time of booking your course through our online portal. These options appear at Step 2 of your booking - on the 'Delegate Details' page you will find a drop down option alongside each delegate name. This enables you to book additional accommodation meals on the dates before and/or after your course.

What does ‘pre-course’ work involve?

A number of our training courses involve an element of pre-course work to help you prepare for the course and get the most out of it.

You will be able to work through the material online and test your understanding as you go along.

The pre-course work is not too onerous and will enable you to progress smoothly through each element of the programme.

What are the terms and conditions of booking?

Please read our terms and conditions of booking.  It is important that you read and understand these before booking your course.

How do I find out if my organisation is eligible for a discount?

The organisation must be both wholly voluntary and not constituted as a trading entity to generate profit or financially benefit members; and actively involved in assisting a Category 1 Responder organisation (as defined within the Civil Contingencies Act 2004) in meeting its duties under the Act to prevent, plan for, respond to, or recover from a UK civil emergency.

Your organisation must provide the following:

  • written evidence that the organisation is a UK business, wholly voluntary and not constituted as a trading entity to generate profit or financially benefit members; and
  • a letter from the sponsoring Category 1 Responder organisation confirming your organisation’s active involvement in preventing, planning for, responding to, or recovering from a UK civil emergency.  The letter must be on headed notepaper and include a contact name and telephone number.

Please note:

  • Membership of emergency planning related associations, societies or professional bodies does not automatically entitle organisations or individuals to a discount.
  • Organisations that have charitable status or are registered with the Charities Commission do not automatically qualify for a discount.

We review our Register of Voluntary Organisations each year.

Download the Voluntary Rate Self Assessment (PDF 14kb, 1 page)

 

How do I know if I am eligible to claim a discount?

Some voluntary sector organisations and membership bodies may claim a discount on the price of a standard training course. If this applies to your organisation, our bookings portal may recognise this and a discount code will automatically appear at the final stage of your Shopping Basket Checkout. Alternatively, if eligible, you may be given a discount code from your membership body which should be entered in the discount field at the final checkout stage of your booking.

Occasionally we launch special price promotions, in which case you may receive a discount code. You can use this code at the final stage of Checkout to apply your discount.

Conditions:

  • discounts will only apply to the cost of a course which is being delivered at our College (The Hawkhills) in North Yorkshire.
  • discounts only apply to the cost of a qualifying course and cannot be used for additional accommodation, meals, materials etc.
  • Unless otherwise stated, a promotional discount code can only be used once. (This does not include voluntary sector discounts).
  • Promotional discount codes only apply to one course and cannot be used for multiple bookings.
Which organisations are eligible for the voluntary sector discounted rate?

We offer discounted course fees to voluntary organisations that play an active role in an emergency.  To qualify for the discount, these organisations are required to provide us with documentary evidence from a professional emergency planning body (i.e. a local authority emergency planning department) to support their application.

If your organisation is listed below, then a discounted fee will apply to your bookings:

  •     The Birmingham Association of Neighbourhood Forums
  •     British and International Sailors’ Society
  •     British Civil Defence
  •     British Red Cross
  •     Church In Society
  •     Community Resilience UK
  •     The Community Security Trust
  •     Council for Voluntary Service Ledbury and District
  •     CRUSE Bereavement Care
  •     Diocese of Gloucester (Named individual only)
  •     Diocese of Oxford
  •     Diocese of Southwell (Secretary only)
  •     Manchester Area Bereavement Forum (MABF)
  •     Manchester Jewish Federation
  •     The Mission to Seafarers
  •     Northampton Emergency Aid Team (NEAT Scouts)
  •     Oxfam
  •     Rail Industry First Aid Association (RIFAA)
  •     The Radio Amateurs’ Emergency Network (RAYNET)
  •     Rescue and Preparedness in Disasters (RAPID UK)
  •     Royal National Lifeboat Institute (RNLI)
  •     Royal Society for the Prevention of Cruelty to Animals (RSPCA)
  •     The Salvation Army
  •     Samaritans
  •     Scottish Council for Voluntary Organisations
  •     SEBEV Search and Rescue
  •     St Andrew’s Ambulance Association
  •     St John Ambulance
  •     Sunderland Counselling Services
  •     The Surrey Trauma Support Service (TSS)
  •     Tweed Valley Mountain Rescue Team
  •     Victim Support
  •     Women’s Royal Voluntary Service (WRVS)

 

Can I pay by credit card?

We accept most debit and credit cards for:

  •     Course fees
  •     Accommodation
  •     Library materials
  •     Bar refreshments
  •     Sundry items

Sorry, we do not accept American Express.

When might I incur an administration fee?

You will incur an administration fee if you wish to change a course booking by transferring the booking to another course.

Such requests must be made in writing, either by completing a 'Contact Us' form via the website or by sending an email to epc-reservations@emergencyplanningcollege.com.

You will also be liable for any uplift in fees as a consequence of transferring a booking to an alternative course where the course fee is more than the fee for the original course. Upon receipt of your request we will confirm if a transfer is possible.

Where a transfer request has been issued providing more than 60 calendar days’ notice prior to the date of the booked course, and if accepted, you will be able to transfer at no charge.

Accepted transfer requests which are received within 60 – 30 calendar days or 29 – 7 calendar days prior to the date of the booked course will attract administration charges of £75 and £150 respectively.

Any transfer request that is received with less than 7 calendar days’ notice prior to the date of the booked course will be rejected and if you confirm that the delegate(s) will not attend the booked course then the course booking will be classed as cancelled and the provisions of Clause 8.0 inour Terms and Conditions, linked below, will apply.

- See more at: http://www.epcresilience.com/services/educate/terms-and-conditions/#sthash.iJUmg2z5.dpuf

 

 

Can I access the internet at the College?

The College is wifi enabled and internet access is free.  There are also a number of computers in the library for delegate use.

 

 

How do I access your on-line support services?

Instructions will be included in your joining information letter. You can also find information about these services in the 'Learning with Us' and 'Help' sections in iLearn.

How do I get to the College from York Railway Station?

You are required to make your own travel arrangements to the College. If you arrive by train (York Railway station is closest), your taxi journey to the College is likely to cost around £25 each way.

What type of clothing is required?

Our dress code is casual but smart.  Please note: you will need suitable outdoor clothing if you are attending any of the following courses:

  • Temporary Demountable Structures
  • Public Safety at Festivals and Mass Gatherings.
When and how do I pay for my course?

You will be invited to pay for your course using a credit or debit card at the time of booking. This is a secure method of payment that uses a third party Barclaycard portal.

If you prefer to pay by invoice, please provide a purchase order at the time of booking in order to confirm your booking. Please pay within 30 days of receiving your invoice, or before the course starts whichever is the soonest.

Please see our terms and conditions for further information.  Our company bank details are available here. Please share this information with your Accounts Payable Department.  Please note, all our course fees exclude VAT.  VAT is payable, unless you can provide us with an exemption certificate.

Where can I find the booking form?

Follow these steps:

  • Select 'Educate' then 'Training Courses' to access our course catalogue.
  • Find the course you wish to book.
  • From the course page select the date you require and click 'Book Online'.

You will then be asked to login or register to the EPC bookings portal. The event(s) you have selected will appear in your shopping cart. Simply select 'Checkout' to complete your booking. (If you wish to add more courses or products to your shopping cart you can select 'Continue Shopping').  You will then be invited to pay for your course using a credit/debit card. Once complete, you will see a booking confirmation message.  If you prefer to pay on invoice, your booking will be provisional until we receive and verify your valid purchase order.
 

What is included in the price of a course?

If your course is residential (ie more than one day in length) refreshments, lunch, dinner, bed and breakfast are included at our College for the duration of your course.

If you course is a one-day event, lunch and refreshments will be provided at the College.

If you wish to extend your stay at the College, you may also be able to book pre and post course accommodation and meals (at additional cost) during the shopping basket checkout process.

Please note that ONLY courses running at the EPC in Easingwold include meals and overnight accommodation. If you need to book accommodation for events in other locations, please contact the venue where the event is running.

The cost of a course also includes access to our online learning portal (iLearn) and all relevant training materials required during the event.

 

How can I pay for my course?

The preferred method of payment is Credit/Debit Card.  At the final stage of Shopping Basket Checkout you will be invited to select your payment type. If paying by card, your booking will link to a Barclaycard secure payment portal to enable completion of your transaction.

If you prefer to pay by invoice, please select the invoice payment type at Checkout and remember to include your Purchase Order (PO) number.

Once complete, your booking will remain provisional for 10 working days (or until 2 days before the start of your course, whichever is the sooner).

It is important that we receive your PO either at the time of booking or within 10 working days of booking (or 2 days before your course, whichever is the sooner) to prevent your booking from being lapsed/cancelled.  Please either upload a digital PO (preferable format - pdf) using the booking portal or submit your PO to us by email. Once received we will check and verify your PO, following which you will receive your booking confirmation.

If you choose to return to the portal to upload your PO at a later stage you can access this from the website homepage (Services - Educate - My bookings portal) where will find a PO upload function on the portal homepage.

We are also able to take payment by telephone.  Please contact our Customer Services Team (01347 825056) for details.

 

 


 

When do I pay for my course?

You will be invited to pay for your course using a credit or debit card at the time of booking. This is a secure method of payment that uses a third party Barclaycard portal.

If you prefer to pay by invoice, please provide a purchase order at the time of booking in order to confirm your booking. Please pay within 30 days of receiving your invoice, or before the course starts whichever is the soonest.

Please see our terms and conditions for further information.  Our company bank details are available here. Please share this information with your Accounts Payable Department.  Please note, all our course fees exclude VAT.  VAT is payable, unless you can provide us with an exemption certificate.

How can I make changes to my course booking?

If you wish to cancel or change your booking (either by transferring your booking to another course or substituting a colleague) we can make this change for you. Please sent your request via email remembering to give us your full contact details, details of the course you wish to change and the amendment you would like us to make. All request must be made in writing, but if you have any questions or concerns please contact our customer services team on 01347 825056.

Please note, you may incur a cancellation fee or administration charge when you make changes to your booking. For further information, check our terms and conditions.

Am I able to return to my booking and complete it at a later stage?

Yes. Your booking will remain in your Shopping Basket for 28 days, following which it will expire. After 28 days you will be required to start again - by re-selecting your course from our website.

How do I make changes to my contact details?

Please check your contact details are up to date by visiting the 'My Details' section of the bookings portal. Here you will find the personal details, address details, contact information and dietary requirements you gave us when you registered to access the portal. This information is secure and can only be accessed with your username (email address) and secure password.

If your details change, please select 'Edit Details' within the 'My Details' section to update your information.